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QUALITY AND ENVIRONMENTAL POLICY

REAL LEATHER STUDIO S.L. company dedicated to the provision of services for the manufacture of leather goods, travel and saddlery and saddlery, adopts this policy, aimed at guaranteeing the provision of services with the highest quality, effectiveness and efficiency that customers demand, being appropriate to the purpose and context of the organization and supporting the strategic direction and contemplating the magnitude and environmental impacts of our activities and services, in addition to promoting the involvement of all company personnel in Continuous Improvement.

To make this objective a reality, from Management we express the firm intention of implementing, maintaining and working to improve the Management System, based on the guidelines of the International Standard UNE-EN ISO 9001 and UNE-EN ISO 14001, as a priority strategic objective. , finding its foundations in:

  • Obtain the highest level of satisfaction from its customers through the services provided.
  • Commitment to comply with legal requirements and other applicable requirements and other requirements that the organization subscribes to in addition to the commitments made with customers.
  • Establish continuous improvement as the basis of our activities, in order to reduce, as far as possible, the environmental impacts generated.
  • Establish objectives focused on the evaluation of performance in terms of quality and environmental performance, as well as continuous improvement in our activities.
  • Commitment to the protection of the Environment, reducing the impact on the environment, helping to prevent pollution and promoting actions aimed at continuous improvement of environmental performance and other specific commitments relevant to the context of REAL LEATHER STUDIO S.L.
  • Work together with our suppliers and subcontractors in order to improve their environmental actions.
  • Commitment to open and cordial dialogue with the different administrative entities, as well as with other groups interested in our activities.

 

These principles are assumed by the Management, which has the necessary means and provides its employees with sufficient resources to comply with them, embodying them and making them publicly known through this Policy.

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FAQs

All of our leather products are handcrafted by our skilled artisans in Ubrique, Spain, using the finest materials and leathers available.  Each item undergoes rigorous quality control checks.

Yes, every leather product we offer is handmade in our workshop in Ubrique, making each piece unique.  

Our products are patented both in design and manufacturing process, and we take legal action against imitators.

At Real Leather Studio, we advocate for eco-friendly tanning.  We use leathers that comply with European regulations on chemical additives. No animals are slaughtered solely for their hides; our primary material is a byproduct of the meat industry. 

The leather we use most frequently is high-quality cowhide, sourced entirely from Europe.

All our leather products feature premium YKK zippers and sliders.

Generally, all products in our store are available. In the rare case that an item is out of stock, you can contact us at info@rls-art.com for more information.

At Real Leather Studio, we protect our leather goods with eco-friendly, reusable cotton bags featuring our logo.

If you’re purchasing a gift, we can include a personalized note. Just let us know at info@rls-art.com

Our customer service hours are Monday to Thursday from 8:00 AM to 5:30 PM CEST, and Friday from 8:00 AM to 2:00 PM CEST.

For any questions about your order, suggestions, comments, or any other information, you can reach us at info@rls-art.com

You can also call us at:

+ 34 956 462 058

+ 34 646 763 598

Additionally, we offer customer support via WhatsApp.