Terms and Conditions / Privacy Policy

Shipments

The goods will be dispatched in no more than 3 days in case that stock allows it. Otherwise, delivery should take over 45 – 60 days. In this last case, THE COMPANY Real Leather Studio, S.L., is obliged to inform the client about this term. If THE COMPANY expects a longer period, the buyer can cancel the order and will get the money back. In these all cases, the buyer will receive any compensation from THE COMPANY.

THE COMPANY is the only to decide which carrier will deliver the goods.

Returns

Once the parcel is delivered, the customer has 7 days to test the goods in order to consent the shipment. After these 7 days, THE COMPANY will not allow any return but only in case of use of guarantee. The buyer is the only to pay the return shipment costs.

In case of return, the goods must be back in the same box. THE COMPANY will not accept the return of items that have been used or damaged.

Guarantee

Our products come with a 2 year guarantee. During this time, all malfunctions and defects will be repaired free of charge but only in case of manufacture failure. For claims and questions regarding your product guarantee please contact info@rls-art.com.

Privacy Policy

In order to fulfil the Spanish Organic Law 15/1999, of dec.13, THE COMPANY will use your personal information only to process orders. This information will be properly backed up and only THE COMPANY will use it.

THE COMPANY will not sell, rent or trade your personal information to other companies. As remarked in the Spanish Organic Law 15/1999, of dec.13, you can ask to delete or change your filed personal information. You can make use of this right mailing to info@rls-art.com.